The Quest

I have a confession. When I first started leading groups, I had a funny habit. The more nervous I got, the faster I talked. I’d stand at the front of the room, heart racing, palms sweating, and suddenly my words would start coming out at double speed. My friend and colleague Ryan Clover calls this […]

Before you share your first slide, your participants are already asking themselves 3 mission-critical questions about your session: 👉”Can I trust the facilitator?” 👉”Do I belong here?” 👉”Is this worth my time?” And they start looking for answers within seconds of joining. The tricky part? These questions are completely unspoken. You may have no idea […]

What if the best way to change a conversation is to change where it happens? Last Friday morning, I found myself having a “meeting” on a paddleboard in the middle of Lake Ontario. 🌊 I was with Chad Littlefield, whose work on connection and group dynamics I’ve followed for years. We could easily have met […]

Quick thing before we get started… I’ve spent the past few months digging into 370+ responses to my Online Engagement Scorecard – and the results surprised me. They reveal 10 capability gaps that can quietly undermine virtual sessions — even when the facilitator is experienced and the content is strong. I’ve pulled all of the findings together […]

What do you do when you know your participants are going to hate the activity you’ve planned? I was catching up with my friend Sarah the other night. Just as we were saying goodbye, she told me she was leading a professional development day the next morning with 50 school principals, VPs, and administrators. My […]

On a scale from 1–10, how easy is it for you to stay on time during a live session? A few months ago, I launched my Online Engagement Scorecard to help facilitators get a quick read on their strengths—and where they could grow—to create more engaging online sessions. 370 responses later, I’ve been digging into the data. […]